At Clothberries, managed by Solobotics Ventures, we aim to provide a seamless and stress-free shopping experience for all users. In this policy, “we,” “us,” and “our” indicate Solobotics Ventures, while “you,” “your,” and “user” refer to our customers. By placing an order on our platform, you acknowledge and accept the conditions mentioned for returns and refunds. In case an order needs to be returned, the guidelines below explain the process clearly for your ease. 

Eligibility for Returns 

Products must be unused, unwashed, and maintained in their original state with all tags, labels, and packaging fully intact. 

All tags, labels, and packaging boxes must be returned in original condition. 

Items that are worn, washed, or modified in any manner will not qualify for return. 

Return requests must be raised within 48 hours from delivery date. Customers must contact our support team within this time window. 

Any products not meeting these conditions will be rejected for return processing. 

How to Initiate a Return 

Step 1: Initiate a Request 

Send an email request including your Order ID and reason for return to soloboticsventures@gmail.com / riyaravindrashelar@gmail.com. 

Step 2: Share Supporting Photos 

If the product is damaged, faulty, or incorrect, attach clear images highlighting the issue for quicker resolution. 

Step 3: Follow the Return Instructions 

After approval of your return request, detailed instructions for returning the item will be shared with you. 

We reserve the right to decline any return requests that do not comply with our stated conditions. 

Refund Process & Timeline 

After receiving the returned product, our team will carefully inspect it to confirm eligibility based on return requirements. You will then be informed whether your refund has been approved or declined. If approved, the refund amount will be credited to your original payment method within 5–7 business days. A confirmation email will be sent once the refund is successfully completed. 

Partial Refund Guidelines 

If a product partially meets return requirements, such as slight damage or incomplete packaging, a partial refund may be issued depending on evaluation and internal decision. 

Damaged, Defective, or Wrong Product 

If you receive a damaged, defective, or incorrect item, you must submit a return request within 48 hours of delivery. Please provide clear photo or video evidence via email so we can resolve the issue efficiently. 

Need Assistance? 

For any queries or support related to returns or refunds, you may contact our customer support team at soloboticsventures@gmail.com / riyaravindrashelar@gmail.com. 

Thank you for choosing Clothberries. Your trust is important to us, and we remain committed to delivering a smooth experience.